Duarte Costa

Salesforce Consultant

Aveiro, PT.

About

Results-driven Salesforce Consultant with international experience in digital transformation, revenue operations, and AI‑powered commerce solutions. Proven expertise across Salesforce Commerce Cloud, Agentforce, and operational agility, with a track record of delivering client success within high-pressure timelines.

Work

Capgemini

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Salesforce Consultant

France (remote for Portugal Duty Free), Hauts‑de‑France, France

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Summary

Consulting on Salesforce implementations, particularly in revenue operations and agentic AI-powered commerce.

Highlights

Delivered Portugal Duty Free’s Click & Collect solution on Salesforce Commerce Cloud under tight seven‑month deadline.

Supported deployment of “Duarte”—an AI‑powered personal shopping assistant built on Salesforce’s Agentforce—enhancing customer engagement and delivering real-time assistance across platforms.

Applied Agile methodologies using Jira and Confluence to ensure transparency, rapid iteration, and successful delivery.

Capgemini

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Salesforce Associate Consultant

France, Hauts‑de‑France, France

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Summary

Supported Salesforce consulting services within the organization.

Capgemini

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Salesforce Analyst

France, Hauts‑de‑France, France

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Summary

Worked as Salesforce Analyst focusing on data analysis.

Loba

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Salesforce Project Manager

Oliveira de Azeméis, Aveiro, Portugal

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Summary

Managed Salesforce implementation projects.

Districosta Lda

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Marketing and Project Management

Ponte da Barca, Viana do Castelo, Portugal

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Summary

Led marketing and project operations.

iClub

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Columnist

Oslo, Oslo, Norway

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Summary

Contributed as a columnist.

Virgu

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Business Development

Arcos de Valdevez, Viana do Castelo, Portugal

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Summary

Developed partnerships and business growth strategies.

iClub

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Marketing, Social Media & Web Manager

Oslo, Oslo, Norway

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Summary

Managed web, marketing, and social media strategy.

Santander Portugal

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Account Manager

Lisboa, Lisbon, Portugal

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Summary

Managed client accounts.

Decathlon France

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Manager, Running and Team Sports Department

Portimão, Faro, Portugal

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Summary

Managed department operations.

TAFEP Musical Group, University of Porto

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Member

Porto, Porto, Portugal

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Summary

Participated in university musical group.

Students Council of the Faculty of Economics, University of Porto (AEFEP)

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Marketing Director

Porto, Porto, Portugal

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Summary

Directed marketing initiatives for student council.

Education

Universidade de Aveiro

Aveiro, Aveiro, Portugal
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Porto Business School

Matosinhos, Porto, Portugal
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Business, Management, Marketing

University of Porto – Faculty of Economics

Porto, Porto, Portugal
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Bachelor's Economics

Skills

Salesforce Commerce Cloud

Agentforce / AI Agents

Agile Methodologies (Jira, Confluence)

Revenue Operations

Business Development & Partnerships

Marketing Strategy & Social Media