Duarte Costa

Salesforce Consultant
Aveiro, PT.

About

Results-driven Salesforce Consultant with international experience in digital transformation, revenue operations, and AI‑powered commerce solutions. Proven expertise across Salesforce Commerce Cloud, Agentforce, and operational agility, with a track record of delivering client success within high-pressure timelines.

Work

Capgemini
|

Salesforce Consultant

France (remote for Portugal Duty Free), Hauts‑de‑France, France

Summary

Consulting on Salesforce implementations, particularly in revenue operations and agentic AI-powered commerce.

Highlights

Delivered Portugal Duty Free’s Click & Collect solution on Salesforce Commerce Cloud under tight seven‑month deadline.

Supported deployment of “Duarte”—an AI‑powered personal shopping assistant built on Salesforce’s Agentforce—enhancing customer engagement and delivering real-time assistance across platforms.

Applied Agile methodologies using Jira and Confluence to ensure transparency, rapid iteration, and successful delivery.

Capgemini
|

Salesforce Associate Consultant

France, Hauts‑de‑France, France

Summary

Supported Salesforce consulting services within the organization.

Capgemini
|

Salesforce Analyst

France, Hauts‑de‑France, France

Summary

Worked as Salesforce Analyst focusing on data analysis.

Loba
|

Salesforce Project Manager

Oliveira de Azeméis, Aveiro, Portugal

Summary

Managed Salesforce implementation projects.

Districosta Lda
|

Marketing and Project Management

Ponte da Barca, Viana do Castelo, Portugal

Summary

Led marketing and project operations.

iClub
|

Columnist

Oslo, Oslo, Norway

Summary

Contributed as a columnist.

Virgu
|

Business Development

Arcos de Valdevez, Viana do Castelo, Portugal

Summary

Developed partnerships and business growth strategies.

iClub
|

Marketing, Social Media & Web Manager

Oslo, Oslo, Norway

Summary

Managed web, marketing, and social media strategy.

Santander Portugal
|

Account Manager

Lisboa, Lisbon, Portugal

Summary

Managed client accounts.

Decathlon France
|

Manager, Running and Team Sports Department

Portimão, Faro, Portugal

Summary

Managed department operations.

TAFEP Musical Group, University of Porto
|

Member

Porto, Porto, Portugal

Summary

Participated in university musical group.

Students Council of the Faculty of Economics, University of Porto (AEFEP)
|

Marketing Director

Porto, Porto, Portugal

Summary

Directed marketing initiatives for student council.

Education

Universidade de Aveiro
Aveiro, Aveiro, Portugal

Porto Business School
Matosinhos, Porto, Portugal

Business, Management, Marketing

University of Porto – Faculty of Economics
Porto, Porto, Portugal

Bachelor's

Economics

Skills

Salesforce Commerce Cloud
Agentforce / AI Agents
Agile Methodologies (Jira, Confluence)
Revenue Operations
Business Development & Partnerships
Marketing Strategy & Social Media